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Holiday confirmation Invoice: Legally binding contract?

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KittenSmitten
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Subject: Holiday confirmation Invoice: Legally binding contract?
Hello, I booked an holiday to Kenya in December with African Safari Club. I clearly stated when booking that the room needed to have AC because of a medical conditon. The AC was confirmed both by the travel agent verbally and was re-confirmed on the confirmation Invoice issued by the tour operator. I have just come back from the holiday and it has been an absolute nightmare. No AC, no fire extenguisher, fire alarms or running water in the room and major building works going onetc. The tour operator now denies stating that the rooms have AC, and that the mention of AC on the confirmation invoice is an administrative error. They also deny that there are no fire extenguisher despite us having plenty of photographs. We have been offered compensation of 80 per person for all the trouble we have been through My question is: is the confirmation invoice a legally binding contract? I have written to both ABTA and trading standards but have had no reply as yet. Thank you for any help.
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